Keen Research Consultancy (KRC) Ltd
Effective Date: June 22, 2026

These Terms and Conditions (the "Terms") govern the agreement between Keen Research Consultancy (KRC) Ltd ("we," "us," or "our") and the client ("you" or "your") for the provision of professional documentation services. By booking a service, you agree to be bound by these Terms.

1. SERVICES

We provide the following four defined services (the "Services"):

• Single SOP Creation: Documentation of one specific business process.

• Workflow Bundle: A set of three linked SOPs covering a specific operational area.

• Full Business Operations Manual: A comprehensive set of ten SOPs documenting core business functions.

• SOP Update Service: Amendments or additions to existing SOPs previously authored by KRC. Available only after 30 days have elapsed from the initial service delivery.

2. SCOPE AND LIMITATIONS

2.1 Operational Focus: We document your existing processes as described by you. We do not provide legal, health and safety, or regulatory compliance advice.
2.2 No Management Advice: We do not provide strategic management advice or dictate how your business should be operated.
2.3 Distance and On-Site Visits: Services are primarily conducted remotely. We will not travel to your business premises unless agreed by us in writing. Any agreed on-site visit may be subject to additional travel and subsistence charges, which will be quoted and agreed upon prior to the visit.

3. FEES AND PAYMENT

3.1 Fixed Pricing: All Services are provided at the fixed price quoted at the time of booking.
3.2 Payment Terms: Payment is required in full at the time of booking unless otherwise agreed in writing.
3.3 Refunds: Due to the bespoke nature of professional documentation, refunds are only available within 14 days of booking and provided that work on the project has not yet commenced.

4. PROCESS AND AMENDMENTS

4.1 Drafting: We will produce a draft based on the initial consultation or observation.
4.2 Review: You are responsible for reviewing the draft for operational accuracy.
4.3 Amendments: Each service includes up to two rounds of minor amendments to the draft. Further amendments or significant changes to the scope will be charged at our standard Update Service rate.

5. INTELLECTUAL PROPERTY AND OWNERSHIP

5.1 Retained Ownership: We retain all intellectual property rights and legal ownership of the drafted manuals and SOPs during the drafting process and throughout the applicable 14-day refund period.
5.2 Transfer of Title: Legal ownership and the right to use the documents will transfer to you only after the 14-day refund period has expired and full payment has been received and cleared.
5.3 License to Use: Upon transfer of title, you are granted a non-exclusive, perpetual license to use and modify the documents for your internal business purposes only. You may not resell or redistribute the documents to third parties.

6. LIABILITY

6.1 Accuracy: You have final responsibility for the operational accuracy of the SOPs. We are not liable for any loss, damage, or legal action resulting from the implementation of the procedures we document.
6.2 Cap on Liability: Our total liability for any claim arising out of the provision of Services shall be limited to the total fees paid by you for that specific service.
6.3 Statutory Rights: Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by the laws of England and Wales.

7. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.